Clear terms for purchases and refunds.

Purchase support

1. 01

   Overview

   This policy applies to purchases of Nod Monk digital products and services. The applicable terms for a particular purchase may also be described on the relevant product page or during the purchase process.

2. 02

   Digital Product Purchases

   Nod Monk currently offers digital products such as CLAT Mock Tests. Access to a purchased digital product is provided according to the product description, access details, and purchase terms made available for that product.

3. 03

   Cancellation

   Cancellation requests may be handled according to the applicable product terms and the circumstances of the request. The specific cancellation approach for each offering will be finalized and communicated through the applicable policy or purchase information.

4. 04

   Refund Eligibility

   Refund eligibility depends on the applicable product and the circumstances of the request. The final eligibility rules will be stated in the applicable finalized policy and any product-specific terms.

5. 05

   Non-Refundable Situations

   This section provides a framework for situations that may not qualify for a refund. Any specific exclusions will be added when the applicable refund rules are finalized.

6. 06

   Duplicate or Incorrect Payments

   If you believe you were charged incorrectly, charged more than once, or experienced another payment issue, please contact Nod Monk so we can review the relevant transaction details.

7. 07

   Payment Gateway / Transaction Issues

   Payments may be processed through third-party payment gateways. Some transaction-related issues may require coordination with the payment provider, depending on the nature of the issue and the information available.

8. 08

   How to Request Support

   To ask about a refund, cancellation, duplicate charge, or payment issue, email hello@nodmonk.com with relevant purchase or payment details. Please do not send card numbers, CVV codes, UPI PINs, banking passwords, OTPs, or other sensitive credentials.

9. 09

   Processing of Requests

   Refund and cancellation requests will be reviewed according to the applicable product terms and finalized policy. The outcome will depend on the relevant offering and the circumstances of the request.

10. 10

    Changes to This Policy

    Nod Monk may update this policy from time to time. The latest version will be published on this page, with the updated date shown above.

11. 11

    Contact Us

    For refund, cancellation, or payment questions, email us at hello@nodmonk.com.

    Contact Nod Monk